{"schema":"exacc.help.page/1","url":"https://exacc.au/help/ato-lodgement-errors/","title":"ATO errors when lodging STP, BAS or TPAR","description":"Where Exacc shows the ATO's answer for STP, BAS and TPAR, the usual causes of a rejection, and what to send Exacc support if you are stuck.","category":"Compliance","summary":"Exacc shows the ATO's message where you lodged: on the pay event for STP, in **History** on the activity statement for BAS. Most rejections come from the ATO link (your SSID is missing from Access Manager) or from data the ATO needs, such as an employee's TFN or address. If you are stuck, send support the business file, the form, the period and the exact error text.","lastVerified":"2026-10-15","apps":["app"],"processIds":[],"steps":[{"step":1,"title":"Find the ATO's message","body":["**STP**: on the finalised pay event, the STP status line shows **Sent to ATO and awaiting response**, then **Sent and accepted by ATO** or **Error - ATO message: …**. You also get an \"ATO submission report\" email.","**BAS**: on the activity statement in **Business › Tax Docs**, **Validate** checks it with the ATO before you lodge. After **Lodge**, the ATO's acceptance or rejection message is in **History**.","**TPAR**: lodge it from **Business › Tax Docs** with **Lodge via SBR**. You can also download the file and upload it in the ATO's portal."]},{"step":2,"title":"Fix Exacc's own checks first","body":["Before anything goes to the ATO, Exacc checks the data. For STP, \"{n} errors found - see Warnings for details\" lists what to fix: a missing TFN, address or pay item reporting group, for example. Fix those and send again."]},{"step":3,"title":"Check the ATO link","body":["An authorisation error usually means the ATO does not know this business uses Exacc. In **Business Details › ATO**, check that the tab says **You are linked to the ATO**. Then log in to the ATO's Access Manager and check that **My hosted software services** still lists Exacc with your SSID; add it again if it is missing (see **Link Exacc to the ATO**).","Tax and BAS agents lodging for clients link their subscriber account (practice) instead, on the **Link Subscriber to ATO** tab, using the practice's ABN in Access Manager."]},{"step":4,"title":"Correct and resend","body":["For STP, **Reopen Pay Event**, fix the data, approve it again and send STP again as an amendment (see **Lodge STP and amend a pay event**). For BAS, fix the figures, then **Complete**, **Validate** and **Lodge** again.","STP sends one lodgement at a time (\"There is already a STP lodgement in progress\"), and a pay event cannot be lodged 350 days or more after its pay date."]}],"sections":[{"heading":"Demo files","body":["Lodging with the ATO is turned off in demo business files."]},{"heading":"What to send Exacc support","body":["Contact Exacc support by live chat on the website, by email to **help@exacc.au**, or with the contact form (exacc.au/contact/). Include:"],"list":["the business file name;","the form: STP pay event, BAS or TPAR;","the period, for example the pay date or the BAS quarter;","the exact error text, copied or as a screenshot, and when it happened."]},{"heading":"What never to send","body":["Never send your password, authenticator or SMS codes, myID details or full tax file numbers. Exacc support never asks for them."]}],"related":["https://exacc.au/help/lodge-stp/","https://exacc.au/help/lodge-bas/","https://exacc.au/help/lodge-tpar/","https://exacc.au/help/link-exacc-to-ato/","https://exacc.au/help/stp-finalisation/"],"linkNote":"Links containing {dbId} open that screen in the business file whose id is dbId. A person can also open this help page with ?db=<dbId> to get the same links as buttons."}