{"schema":"exacc.help.page/1","url":"https://exacc.au/help/bank-feed-stopped/","title":"Bank feed stopped updating","description":"No new bank transactions in Exacc? Check the last update on Bank Feeds, reconnect after the yearly consent ends, and import a CSV file in the meantime.","category":"Accounting","summary":"Open **Books › Bank Feeds** and look at **Last update** for the account. The most common cause is that your consent has ended: it lasts a year, Exacc does not remind you, and the feed simply stops. Connect the bank again with **Connect New Account**. Until the feed works, import a CSV file from your bank.","lastVerified":"2026-10-15","apps":["app"],"processIds":[],"start":{"label":"Open Bank Feeds","url":"https://app.exacc.au/{dbId}/bank-feeds-linked"},"menuPath":["Books","Banking","Bank Feeds"],"steps":[{"step":1,"title":"Check the last update","body":["Open **Books › Bank Feeds**. Each connected account shows its **Last update** and who linked it. Exacc fetches new transactions once a day, so yesterday's date is normal; transactions your bank still shows as pending arrive once they clear."],"url":"https://app.exacc.au/{dbId}/bank-feeds-linked"},{"step":2,"title":"Is the account linked to your chart of accounts?","body":["Only accounts linked with **Link to Chart of Accounts** appear in **Process feeds**. If the account is connected but you cannot see its transactions there, link it first."]},{"step":3,"title":"Was the feed deactivated?","body":["**Deactivate** stops a feed. To turn it back on, the person who made the connection clicks **Connect** on that account; nobody else can."]},{"step":4,"title":"Reconnect after the consent ends","body":["When you connect a bank, you give consent through Basiq for a year; Basiq's page shows the end date. When it ends, the feed stops and Exacc does not warn you. Click **Connect New Account**, choose your bank and give consent again, the same way as the first time (see **Connect your bank**).","Afterwards check that each account is linked to your chart of accounts. If any transactions then appear twice in **Process feeds**, disregard the duplicate."]}],"sections":[{"heading":"Your bank asks for a one-time code","body":["Banks that ask for a one-time code (sent by SMS or an app) each time you log in cannot be connected through Exacc yet. If your bank started doing this, the feed cannot be renewed. Import your transactions from a CSV file instead (see **Import bank transactions from a CSV file**)."]},{"heading":"Your bank is not available","body":["Banks under maintenance show **Currently unavailable** when you search for them. Try again later."]},{"heading":"Still stuck?","body":["Contact Exacc support by live chat on the website, by email to **help@exacc.au**, or with the contact form (exacc.au/contact/). Tell us the business file, the bank and account name (not the full account number), and the **Last update** date. Never send your internet banking password: Exacc never needs it."]}],"related":["https://exacc.au/help/set-up-bank-feeds/","https://exacc.au/help/process-bank-feeds/","https://exacc.au/help/import-bank-transactions-csv/","https://exacc.au/help/convert-pdf-bank-statement-to-csv/"],"linkNote":"Links containing {dbId} open that screen in the business file whose id is dbId. A person can also open this help page with ?db=<dbId> to get the same links as buttons."}