{"schema":"exacc.help.page/1","url":"https://exacc.au/help/create-exacc-account/","title":"Create your Exacc account","description":"Sign up for Exacc: your details, email code, SMS code and authenticator app. Free onboarding, no credit card. Takes about five minutes.","category":"Start & Users","summary":"Go to **my.exacc.au/register**, enter your name, email, Australian mobile and a password, then confirm a code sent to your email and another sent by SMS. Finally, link an authenticator app for sign-in. You land on your dashboard, ready to create your first business file.","lastVerified":"2026-09-29","apps":["my"],"processIds":["register","verify_email","verify_phone","setup_mfa"],"start":{"label":"Create your account","url":"https://my.exacc.au/register"},"before":["An email address you can open now.","An Australian mobile number (starting 04) that can receive SMS.","An authenticator app on your phone: **Microsoft Authenticator** or **Google Authenticator**. You can install one during sign-up."],"steps":[{"step":1,"title":"Fill in \"Create Your Account\"","body":["Open the sign-up page and complete the form. Everything except \"How did you hear about us?\" is required."],"url":"https://my.exacc.au/register","fields":[{"name":"First Name, Last Name","help":"as you want them on your account.","required":true},{"name":"Email Address","help":"this becomes your login.","required":true},{"name":"Australian Mobile Phone","help":"type it without the +61, e.g. 0412 345 678. It is used for verification and account recovery.","required":true},{"name":"Password","help":"at least 10 characters with an uppercase letter, a lowercase letter, a digit and a special character such as ! @ # $ % & * ?. No spaces.","required":true},{"name":"How did you hear about us?","help":"optional."}],"image":"https://exacc.au/help/create-exacc-account/step-1.png"},{"step":2,"title":"Accept the terms and click Sign Up","body":["Tick **I agree to Exacc Terms & Conditions and Privacy Policy**, then click **Sign Up**. If a field is wrong, the message appears under it.","If Exacc says a user with that email already exists, you already have an account: use **Login Now** instead, or reset your password from the login page."]},{"step":3,"title":"Enter the code from your email","body":["Exacc emails you a 6-digit code. Type it into the box and click **Verify**.","No email? Check your spam folder and add **sender@app.exacc.au** to your safe senders, then click **Send E-Mail Again**. Typed the wrong address? Use **Edit E-mail Address**."]},{"step":4,"title":"Enter the code from the SMS","body":["Exacc now texts a code to your mobile. Enter it in **Verification Code** and click the button under it (it is labelled **Sign Up**).","No SMS? Click **Resend the SMS**. To fix the number use **Edit Phone Number**; on that screen the number must include +61, e.g. +61412345678."]},{"step":5,"title":"Set up two-factor sign-in (2FA)","body":["On **Set up your 2FA**, open your authenticator app, add an account and scan the QR code. If you cannot scan it, click **Copy Hash** and paste the code into the app instead.","Type the code the app shows into **2FA Code** and click **Save & Next**. If Exacc says the code is incorrect, wait for the app to show a new one and try again.","No authenticator app yet? Open the **I don't have authenticator app** tab for store links."],"url":"https://my.exacc.au/mfa-setup"},{"step":6,"title":"You are in","body":["You land on **Welcome to Exacc** with **Your Business Files**. A new account has none yet: choose **Add New Business** to set up your own, or **New Demo** to explore Exacc with sample data first."],"url":"https://my.exacc.au/user-dashboard"}],"sections":[{"heading":"Signing in next time","body":["Go to **my.exacc.au**, enter your email and password, then the 6-digit code from your authenticator app. Tick **Remember Me** on your own device. If your phone is not to hand, **Get 2FA code via SMS** sends the code by text (it can take a few seconds to arrive)."]},{"heading":"Invited by someone?","body":["If a business invited you, open the link in their invitation email. Your details are filled in for you and the email cannot be changed; the rest of the steps are the same. The invitation then shows on your dashboard to accept."]}],"faqs":[{"q":"Does it cost anything to sign up?","a":"No. Onboarding is free and no credit card is needed to create an account."},{"q":"Can I skip the authenticator app?","a":"Exacc protects every account with two-factor sign-in, so you will be asked to set it up. You can get a code by SMS at sign-in if your phone app is not available."},{"q":"I use a non-Australian mobile number.","a":"Sign-up currently needs an Australian mobile number (+61). Contact Exacc support if you do not have one."}],"related":["https://exacc.au/help/create-business-file/","https://exacc.au/help/connect-claude-chatgpt/","https://exacc.au/help/how-to-invite-user-permissions/"],"linkNote":"Links containing {dbId} open that screen in the business file whose id is dbId. A person can also open this help page with ?db=<dbId> to get the same links as buttons."}