{"schema":"exacc.help.page/1","url":"https://exacc.au/help/emails-sent-from-exacc/","title":"Got an e-mail sent through Exacc?","description":"For people who receive an invoice, payslip or statement sent through Exacc: who sent it, how to check it, how to reply, and how to report misuse.","category":"Start & Users","summary":"Businesses use Exacc to e-mail invoices, quotes, statements and payslips. The e-mail comes from **sender@app.exacc.au** with the business's name, is written and sent by that business, and replying reaches the person who sent it. If you doubt it is genuine, contact the business directly. To report misuse, contact Exacc with the **ID** printed at the bottom of the e-mail.","lastVerified":"2026-10-28","apps":["app"],"processIds":[],"steps":[{"step":1,"title":"See who sent it","body":["The sender name is the business (for a payslip, the employer); the address is sender@app.exacc.au. The footer is the sending person's own. At the bottom, in small print, Exacc adds: \"This e-mail was sent to [your address] using Exacc.Au email sender. ID: …\".","A business that has connected its own mailbox to Exacc sends from that mailbox instead, without the Exacc line."]},{"step":2,"title":"Questions about the invoice or payslip","body":["Reply to the e-mail: replies go to the person who sent it (or the business's e-mail address). Exacc cannot change, cancel or explain another business's invoice or payslip."]},{"step":3,"title":"Not sure it is genuine?","body":["Contact the business using details you already have, not the ones in the e-mail, before you pay anything or open an attachment you did not expect. Check bank details on an invoice with the business by phone."]},{"step":4,"title":"Report misuse to Exacc","body":["If you think Exacc was used to send you spam or a scam, contact Exacc support by live chat on the website, by email to **help@exacc.au**, or with the contact form (exacc.au/contact/). Include the **ID** from the bottom of the e-mail so we can find the message."]}],"faqs":[{"q":"Why does an e-mail from a business come from app.exacc.au?","a":"The business uses Exacc for its accounting and sends its documents from Exacc. The business decides what is sent and to whom; Exacc only delivers it."}],"related":["https://exacc.au/help/invoice-email-not-received/","https://exacc.au/help/general-qa/"],"linkNote":"Links containing {dbId} open that screen in the business file whose id is dbId. A person can also open this help page with ?db=<dbId> to get the same links as buttons."}