The Payment Reminders section enables you to send professional follow-up communications to customers with overdue invoices, improving collection rates whilst maintaining positive customer relationships. Sending timely payment reminders is essential for healthy cash flow management and reducing days sales outstanding without damaging customer goodwill.
Exacc provides multiple reminder templates appropriate for different overdue periods, including friendly reminders for recently overdue invoices, formal first notices for moderately late payments, and final notices for significantly overdue accounts. Each template strikes the appropriate tone whilst automatically including invoice details, outstanding balances, overdue duration, and payment instructions.
The system tracks all reminder activity in invoice audit logs, showing when reminders were sent, which template was used, and customer responses. You can send individual reminders or batch process multiple customers at once, schedule future reminder sends, and configure automatic reminder sequences that trigger at specified intervals after the due date without manual intervention.
Want to learn the exact steps to send effective payment reminders professionally? Follow our guide below for a detailed walkthrough of the payment reminder process.
Send professional reminders to customers for overdue invoices to improve collection rates
Your payment reminder has been sent to the customer - the system has logged the reminder activity, and you can track responses and set up automated follow-up sequences to maintain consistent collection processes.