{"schema":"exacc.help.page/1","url":"https://exacc.au/help/import-ato-refund-report/","title":"Bring ATO refunds into the trust account","description":"Get clients' ATO refunds into the trust account: request the EFT report from the ATO, let Exacc check for it, or import a report file from your tax software.","category":"Trust Account","summary":"Open **Business › Trust Account**. **Request report from ATO** fetches the ATO's EFT refund report (ready in about 15 minutes), or **Import ATO report** reads a file from SoftAssist, HandiTax, MYOB AO, Xero or a CSV. Each refund is matched to the client by TFN and added to their open job.","lastVerified":"2026-10-10","apps":["app"],"processIds":[],"start":{"label":"Open Trust Account","url":"https://app.exacc.au/{dbId}/trust-acc"},"menuPath":["Business","Sales","Trust Account"],"before":["The trust account set up (see **Set up your trust account**), and each client's TFN on their contact."],"steps":[{"step":1,"title":"Request the report from the ATO","body":["Open **Business › Trust Account** and click **Request report from ATO**. Exacc imports any report already waiting, or asks the ATO for one (\"it should be ready in 15 minutes\"). Requests between 4am and 10am Sydney time are sent at 10am.","With the trust account's bank feed connected, Exacc also checks automatically every 15 minutes during the day when a deposit arrives."],"url":"https://app.exacc.au/{dbId}/trust-acc","image":"https://exacc.au/help/import-ato-refund-report/step-1.png"},{"step":2,"title":"Or import a file","body":["Under **Import ATO report** choose the format (**SoftAssist**, **HandiTax**, **MYOBAO**, **XERO** for a .txt file, or **RAW** for a CSV), pick the file and click **Import**."]},{"step":3,"title":"Check the import report","body":["Each refund is matched to the client by TFN and added to their newest open job (a new job is created if they have none). Refunds already imported are skipped. The bank details in the file must be your trust account's.","**Import Report** lists anything that failed (\"X records failed to import\"): fix the client's TFN and import again; duplicates are not imported twice."]}],"sections":[{"heading":"A refund on the wrong client","body":["Imported refunds cannot be edited or voided. Move the money with **Transfer to another Job** on the job (see **Trust account jobs**)."]}],"related":["https://exacc.au/help/trust-account-jobs/","https://exacc.au/help/pay-out-trust-refunds/","https://exacc.au/help/set-up-trust-account/"],"linkNote":"Links containing {dbId} open that screen in the business file whose id is dbId. A person can also open this help page with ?db=<dbId> to get the same links as buttons."}