{"schema":"exacc.help.page/1","url":"https://exacc.au/help/manage-subscriber-account/","title":"Manage your subscriber account and team","description":"Your subscriber account organises your team, your business files and payment. Add members, control their access, and link it to the ATO.","category":"Start & Users","summary":"A **subscriber account** is you or your firm in Exacc. It holds your team, the business files you manage, and the card Exacc charges. Subscriber accounts are free; Exacc charges per business file. Manage it at **my.exacc.au** under **Subscribers**, with four tabs: **Details**, **Members**, **Business Files** and **Link Subscriber to ATO**.","lastVerified":"2026-09-29","apps":["my"],"processIds":["manage_subscriber","subscriber_members","link_subscriber_ato"],"start":{"label":"Open your subscriber account","url":"https://my.exacc.au/subscriber"},"menuPath":["my.exacc.au","Subscribers"],"before":["A subscriber account. You get one with your first business file (see **Set up a business file**)."],"steps":[{"step":1,"title":"Open the subscriber account","body":["Sign in at **my.exacc.au**, open the tile at the top right and choose your subscriber account under **Subscribers**. If you have more than one, switch with **Select Subscriber Account**."],"url":"https://my.exacc.au/subscriber","image":"https://exacc.au/help/manage-subscriber-account/step-1.png"},{"step":2,"title":"Check Details and payment","body":["On **Details**, keep the business name, ABN, contact name, email, phone and address up to date, plus **Tax Agent Details** (RAN, name, email, phone) if you are an agent. Click **Save**.","Under **Payment method**, click **Set up payment for charges** to add a card through Stripe, or **Update payment method** to change it. Exacc confirms \"Payment setup completed successfully\"."]},{"step":3,"title":"Add team members","body":["On **Members**, click **+ New Member**. Enter **First Name**, **Last Name** and **Login Email**, tick what they may do, accept the terms and click **Invite**.","They see **Subscriber Account Invitation** on their dashboard and click **Accept**."],"fields":[{"name":"Allow to add new Business Files","help":"they can create files under this subscriber account."},{"name":"Allow to manage other members","help":"they can manage the team. Only the owner or an admin can give this."},{"name":"Allow lodging STP as Tax Agent","help":"they can lodge STP for client files under your agent link."}],"image":"https://exacc.au/help/manage-subscriber-account/step-3.png"},{"step":4,"title":"Control members' access","body":["From a member's row: **Deactivate** / **Activate**, turn adding business files or lodging STP on or off, **Re-send invitation**, or **Remove all access**. Remove all access takes them out of every subscriber account and business file where you are admin or owner, except files they own."]},{"step":5,"title":"Your business files","body":["**Business Files** lists every file under the account, with its ABN and paid-up date. **+ New Business File** adds one. From a row: **Go to file**, or **Request Access** if you are not in it yet.","**Enable Auto Add** lets team members get into that file with admin access just by clicking **Request Access**. Without it, their request goes to you to approve. **Enable Add Others** lets people outside the team be invited to that file.","**Delete Business File** deletes the file straight away, with no confirmation, so be sure first. Only the file's owner or creator can do it."],"image":"https://exacc.au/help/manage-subscriber-account/step-5.png"},{"step":6,"title":"Link your subscriber account to the ATO (agents)","body":["On **Link Subscriber to ATO**, follow the steps shown to notify the ATO that Exacc is your hosted software service. You will need Exacc's ABN (**86 643 294 937**) and your SSID; click **Get SSID** if none is shown. This lets you and authorised members lodge STP and other reports for client business files.","Choose **I Am A Tax Agent** or **I Am BAS Agent** and click **Yes I Did** once done. The tab then shows who linked it and when. Need a hand? **No, I need help** opens the step-by-step guide."]}],"faqs":[{"q":"Is a subscriber account the same as a business file?","a":"No. The subscriber account is you or your firm; each business file is one set of books. One subscriber account can hold many business files, and you can belong to several subscriber accounts."},{"q":"What does a subscriber account cost?","a":"Nothing. Exacc charges per business file, to the card on the subscriber account."}],"related":["https://exacc.au/help/create-business-file/","https://exacc.au/help/invite-user/","https://exacc.au/help/link-exacc-to-ato/"],"linkNote":"Links containing {dbId} open that screen in the business file whose id is dbId. A person can also open this help page with ?db=<dbId> to get the same links as buttons."}