{"schema":"exacc.help.page/1","url":"https://exacc.au/help/pay-invoice-online/","title":"Pay an invoice online (for customers)","description":"Received an invoice from a business that uses Exacc? Open the link in the email to view the invoice, download the PDF and pay by card, PayPal or bank transfer.","category":"Invoicing & Payments","summary":"Click **View and pay your invoice online** in the invoice email. The page shows the invoice, what has been paid and the amount due. Click the pay button to pay on the provider's secure page (card or PayPal), or use the bank transfer details. You return to a \"Payment received\" page and the business sees the payment straight away.","lastVerified":"2026-10-12","apps":["public"],"processIds":["public_pay_invoice"],"before":["The invoice email from the business."],"steps":[{"step":1,"title":"Open the invoice","body":["Click **View and pay your invoice online** in the email. The page shows the business, the invoice lines and GST, any payments already made and the **Amount due**. Click **Download PDF** for a copy."]},{"step":2,"title":"Pay","body":["Click **Pay $… by card** (or **Pay $… with PayPal**). You go to the provider's own secure page; the business and Exacc never see your card number. To let the business charge future invoices to this card, as agreed with them, tick **Save my card** first."]},{"step":3,"title":"Done","body":["After paying you return to **Payment received**. If the page says it could not confirm your payment yet, do not pay again: the payment is recorded automatically within the hour."]}],"sections":[{"heading":"Paying by bank transfer","body":["The page also shows the business's bank details. Use the invoice number or your client code as the reference."]},{"heading":"Removing a card you saved","body":["Open any of the business's invoice links. Under **Saved for future payments**, click **Remove** next to the card, then **Yes, remove**. It can no longer be charged. Every time the business charges a saved card you are emailed, with a link to this page."]}],"faqs":[{"q":"The page says \"This link cannot be used\".","a":"The link may be incomplete or out of date. Contact the business that sent the invoice for a new one."},{"q":"I paid but the invoice still shows as due.","a":"Refresh the page after a minute. If it still shows as due after an hour, contact the business with your payment receipt; do not pay again."}],"related":["https://exacc.au/help/accept-online-payments/","https://exacc.au/help/charge-saved-card/"],"linkNote":"Links containing {dbId} open that screen in the business file whose id is dbId. A person can also open this help page with ?db=<dbId> to get the same links as buttons."}