{"schema":"exacc.help.page/1","url":"https://exacc.au/help/pay-out-trust-refunds/","title":"Pay out trust refunds (ABA file)","description":"Pay clients' refunds out of trust: tick the jobs, create an ABA file for your bank with fees, other payees and remainders, then confirm it as paid.","category":"Trust Account","summary":"Open **Business › Trust Account › Manage Refunds**, tick the jobs to pay, click **Create ABA File** and choose what to pay (fees, other payees, remainders). **Download ABA file**, upload it to your bank, then click **Confirm as Paid** (optionally emailing each client their statement).","lastVerified":"2026-10-10","apps":["app"],"processIds":[],"start":{"label":"Open Manage Funds","url":"https://app.exacc.au/{dbId}/trust-acc/manage-funds"},"menuPath":["Business","Sales","Trust Account","Manage Refunds"],"before":["Each client's bank account for the remainder (**Update Bank Account** on their row)."],"steps":[{"step":1,"title":"Choose the jobs","body":["Open **Manage Refunds** (**Trust Account - Manage Funds**). Each job shows its **Balance**, **Fees**, payments to others (**External**), the **Remainder account** and **Remainder**. Tick the jobs to pay; check every amount before you go on."],"url":"https://app.exacc.au/{dbId}/trust-acc/manage-funds","image":"https://exacc.au/help/pay-out-trust-refunds/step-1.png"},{"step":2,"title":"Create the ABA file","body":["Click **Create ABA File**, choose **Fees**, **External** and **Remainder**, tick **Merge Practice Fees** to pay your fees as one line, enter **Your reference** and click **Download ABA file**. Upload it to your bank as a batch payment."]},{"step":3,"title":"Confirm it was paid","body":["Once the bank has made the payments, click **Confirm as Paid**. Tick **Send E-mails with Statements to Clients** to email each client their statement. The jobs are finalised, and fees taken from refunds are recorded as payments of the client's invoices."]}],"sections":[{"heading":"Cancel Payment","body":["**Cancel Payment** is only for a file your bank did not process. Never use it after **Confirm as Paid**: it would put the money back on the jobs as if it had not been paid."]},{"heading":"One payout at a time","body":["Create one ABA file, upload it and confirm it before starting the next, and only in one browser tab."]}],"related":["https://exacc.au/help/trust-account-jobs/","https://exacc.au/help/import-ato-refund-report/","https://exacc.au/help/trust-account-transactions/"],"linkNote":"Links containing {dbId} open that screen in the business file whose id is dbId. A person can also open this help page with ?db=<dbId> to get the same links as buttons."}