{"schema":"exacc.help.page/1","url":"https://exacc.au/help/view-receivables/","title":"See who owes you (receivables)","description":"See every customer who owes money, how overdue it is by age group, when they were last reminded, and act on it: statement, payment or notes.","category":"Invoicing & Payments","summary":"**Business › Sales › Receivables** lists every customer with money owing: the total, how many invoices, the most days overdue, the amount in each age group, and when they were last sent a reminder. From a row you can email or download a statement, add a payment, or open their details.","lastVerified":"2026-09-29","apps":["app","mobile"],"processIds":["receivables"],"start":{"label":"Open Receivables","url":"https://app.exacc.au/{dbId}/sales/receivables"},"menuPath":["Business","Sales","Receivables"],"steps":[{"step":1,"title":"Open Receivables","body":["Open **Business › Sales › Receivables**. Each row is a customer: **Code**, **Client name**, **Total**, **Last Reminder**, **Invs** (open invoices and credit notes), **Max Days** overdue, **Current** (not yet due) and the overdue age groups. The footer totals each column."],"url":"https://app.exacc.au/{dbId}/sales/receivables","image":"https://exacc.au/help/view-receivables/step-1.png"},{"step":2,"title":"Search and export","body":["Use the search box to find a customer, and the Excel button to download the list."]},{"step":3,"title":"Act on a customer","body":["Open the **⋯** menu on a row:"],"fields":[{"name":"E-mail Statement","help":"emails their statement now (see **Send statements and payment reminders**)."},{"name":"Statement PDF","help":"downloads the statement."},{"name":"Add Payment","help":"records a payment for them."},{"name":"Client details","help":"opens their contact."},{"name":"Debtor Notes","help":"their activity log, including statements sent."}]}],"sections":[{"heading":"Changing the age groups","body":["The groups come from **General Settings › Invoicing › Group 1 to Group 4 - max days** (14, 30, 60 and 90 days if blank). Instalments of a payment plan are aged by their own due dates."]},{"heading":"Reports","body":["**Reports › All reports › Sales** has **Receivables Summary** (per customer, by days overdue) and **Receivables - details** (outstanding invoices at a chosen date)."]},{"heading":"On the mobile app","body":["In the **Invoices** tab tap **Debtors**. Search or filter to overdue customers, tap one for their details, or use **Send Reminders**."]}],"related":["https://exacc.au/help/send-customer-statements/","https://exacc.au/help/record-customer-payment/","https://exacc.au/help/general-settings/"],"linkNote":"Links containing {dbId} open that screen in the business file whose id is dbId. A person can also open this help page with ?db=<dbId> to get the same links as buttons."}