Most helpful resources to get you started
Quick guide on getting you set up and ready for business with Exacc
From data entry and bank feeds to ATO compliance and financial reports. A quick overview of options and functionality
Create, review, and finalise pay events in Exacc
Find answers organised by topic
Getting started guide and user management essentials
Contact management, groups, custom fields, and self-service portals
Invoicing, credit notes, payments, and receivables tracking
Bank feeds, transactions, reconciliation, and Chart of Accounts
Payroll setup, timesheets, pay runs, STP compliance, and super payments
Financial statements, tax reports, and business analytics
Supplier bills, payables management, payments, and ABA batch processing
Frequently asked questions and quick answers about using Exacc
Get started with Exacc! Here are the most common questions from new users
Begin by signing up for an Exacc account and completing the Setup Wizard. This guides you through configuring your Chart of Accounts, GST settings, and financial year. Connect your bank feeds for automated transaction imports, add your contacts and products, then you're ready to create invoices and manage your business finances. The setup process is straightforward and designed to get you operational quickly.
Yes! Exacc supports importing data from spreadsheets (CSV, Excel) and other accounting platforms. You can import your Chart of Accounts, contacts, products, opening balances, and historical transactions. Our import wizard makes the process simple, or contact support for assistance with large data migrations.
Absolutely! Exacc is fully STP Phase 2 compliant. When you process payroll, employee payment information is automatically reported to the ATO in real-time. This includes salaries, PAYG withholding, and superannuation. Exacc handles all STP reporting requirements, ensuring your business stays compliant with Australian tax obligations.
Browse every help article by category
How to Register
Step-by-step guide to setting up your Exacc account for the first time
How to Set Up your Subscriber Account and First Business File
Create and configure a new business file for managing your accounting and financial data
How to Add and Manage Business File
Learn how to add multiple business files and manage them effectively within Exacc
How to Update Business Details
Keep your business information current and accurate in Exacc
How to Configure General Settings
Settings that determine how your books, payroll, invoicing and timesheets function within the system
How to Add Departments and Sites
Set up organisational structures and work locations for better workforce management
How to Add and Manage Payment Methods
Payment Methods define how your business receives or records payments such as Cash, EFTPOS or Direct Deposit
How to Add and Manage Payment Terms
Payment Terms define when invoices are due for payment such as Net 30, Net 60, or Due on Receipt
How to Access Uploaded Files
Locate, view, download and manage all documents uploaded to your Exacc system
How to Invite Users and Set Up General Permissions
Invite team members and configure their access permissions to ensure secure collaboration
How to Create Users Internally
Create user records without login access for employees who do not need system access
How to Add a New Contact
Create new customer, supplier, or employee contact records in Exacc
How to Import Contacts
Import multiple contacts using CSV files or migrating from other software
How to Manage Contacts — Overview
Navigate the contacts dashboard and understand the main contact management features
How to Email Contacts
Send emails directly to contacts including invoices and statements
How to Deactivate Contacts
Safely deactivate contacts while preserving their transaction history
How to Merge Duplicate Contacts
Combine duplicate contact records to maintain clean and accurate data
What is Self-Service Registration
Allow contacts to create and update their own information via a self-service portal
How to Use Contact Custom Features
Leverage tags, categories, and custom workflows for better contact management
How to Add and Manage Custom Fields
Create custom fields to capture the specific data your business needs
How to Set Up Public Form for Self-Service
Create public-facing forms for customer submissions and self-registration
How to Manage Contact Groups
Organise contacts into groups for targeted communications and reporting
How to Add Multiple Contact Persons
Manage multiple contact persons within a single business or organisation
How to Manage Multiple Addresses
Set up billing, shipping, and other address types for your contacts
How to Create a New Invoice
Create and issue professional invoices to your customers in Exacc
How to Create Invoice from Time
Generate invoices directly from tracked time entries and billable hours
How to View and Edit Invoices
Access, review, and modify existing invoices in your system
How to Send Invoices to Customers
Email invoices to customers with professional formatting and payment links
How to Duplicate an Invoice
Quickly copy an existing invoice for recurring billing or similar jobs
Invoice Settings and Configuration
Customise invoice templates, numbering sequences, and default preferences
How to Create a Credit Note
Issue credit notes for refunds, returns, or billing corrections
How to Manage Credit Notes
Track, apply, and reconcile credit notes against customer invoices
How to Add Line Items and Products
Add products and services with pricing, quantities, and tax details to invoices
How to Apply Discounts and Taxes
Configure discounts, GST, and tax calculations on invoices
How to Track Invoice Status
Monitor the invoice lifecycle from draft through to paid status
How to Add Payment Using Quick Payment
Record customer payments quickly using the quick payment option
How to Add Payment Using New Payment Form
Record detailed payment information and allocations using the full payment form
Where to Find Payment History
Access complete payment records and transaction history for your customers
How to Search Receivables
Find outstanding invoices and overdue accounts in your receivables
How to View Receivables Dashboard
Monitor outstanding balances and aged receivables at a glance
How to Configure Receivables Settings
Set up payment terms, late fees, and reminder schedules for receivables
How to Send Payment Reminders
Send automated reminder emails for overdue or upcoming invoice payments
How to Generate Aged Receivables Report
Create aging reports showing how long invoices have been outstanding
How to Apply Payments to Multiple Invoices
Allocate a single payment across multiple outstanding invoices
How to Record Partial Payments
Track invoices that are being paid in multiple instalments
How to Reconcile Customer Accounts
Match payments with invoices and verify customer account balances
How to Handle Overpayments
Manage situations where customers pay more than the invoice amount
How to Generate Customer Statements
Create statements showing all invoices, payments, and outstanding balances
How to Write Off Bad Debt
Properly account for uncollectible invoices and bad debt in your books
Creating Invoices on Mobile (Coming Soon)
Create and manage invoices on the go using the Exacc mobile app
Mobile Payment Recording (Coming Soon)
Record customer payments from anywhere using the Exacc mobile app
How to Connect Bank Account
Link your bank accounts to Exacc for automatic transaction feeds
How to Process Bank Feeds
Review and categorise transactions from your connected bank accounts
How to Manage Your Connections
View, update, and remove bank feed connections in Exacc
How to Add Bank Rule
Create automated rules to categorise recurring bank transactions
How to Change Bank Rule
Edit or update existing bank rules to reflect changes in your bookkeeping
What is Find and Update and How to Use It
Use Find and Update to bulk-edit transaction categorisations across your bank feed
How to Review Transactions
Review, approve, and manage transactions in your Exacc accounts
How to Add General Journal
Create manual journal entries to record accounting adjustments
How to Add Bank Transaction
Manually add transactions to your bank accounts in Exacc
How to Import Transactions Using CSV
Upload bank transactions from a CSV file when live feeds are unavailable
How to Convert PDF Statement into CSV
Convert PDF bank statements into CSV format for import into Exacc
How to Manage Previous Imports
View, review, and manage previously imported transaction files
What is Chart of Accounts and How to Manage It
Understand the chart of accounts structure and how to maintain it in Exacc
How to Add New Account in Chart of Accounts
Create new accounts in your chart of accounts for accurate bookkeeping
How to Reconcile Bank Accounts
Match your Exacc records with your bank statements to ensure accuracy
Understanding GST and Tax Settings
Configure GST rates, tax codes, and reporting settings for your business
How to Attach Receipts to Transactions
Upload and link receipts and documents to individual transactions
Multi-Currency Transactions
Manage transactions in foreign currencies with automatic exchange rate conversion
Creating Recurring Transactions
Set up automatic recurring transactions for regular income and expenses
Month-End and Year-End Closing
Complete month-end and year-end closing procedures to lock your financial periods
How to Configure General Settings
Configure general payroll settings including pay periods, rounding rules, and defaults
How to Add Employee Internally
Add a new employee record to your payroll system in Exacc
How to Set Up Activity Types
Create and manage activity types for timesheet tracking and payroll reporting
How to Manage Leave Requests
Review, approve, and manage employee leave requests in Exacc
How to Add New Pay Event
Create a new pay event to process employee wages and entitlements
How to Lodge STP Amendment
Submit an amendment to a previously lodged Single Touch Payroll report
How to Finalise STP for Year-End
Complete the end-of-financial-year STP finalisation process for all employees
How to Configure Bills Settings
Set up default accounts, numbering, and preferences for your bills
How to Create a New Bill
Enter and record supplier bills and invoices in Exacc
How to Manage Bills — Overview
Navigate the bills dashboard and understand the main bill management features
How to Edit a Bill
Modify an existing bill to correct errors or update details
How to Duplicate a Bill
Copy an existing bill to quickly create a similar one
How to Delete a Bill
Remove an incorrectly entered bill from your records
How to Add Line Items to Bills
Add products and services with costs and account codes to your bills
How to Apply Discounts and Taxes to Bills
Apply supplier discounts and configure GST on your bills
How to Track Bill Status
Monitor bill status from draft through to fully paid
How to Add Quick Payment for Bills
Record a supplier payment quickly using the quick payment option
How to Add New Payment for Bills
Record detailed payment information for bills with full allocation options
Where to Find Bill Payment History
Access a complete record of payments made against your bills
How to Search and Filter Bills
Search and filter your outstanding bills and payable accounts
How to View Payables Dashboard
Get an overview of your outstanding bills and supplier balances
How to Generate Aged Payables Report
Create aging reports showing how long bills have been outstanding
How to Process ABA Batch Payments
Create and process ABA batch payment files for multiple supplier payments
How to Reconcile Supplier Accounts
Match bills and payments with supplier statements to verify balances
How to Perform Bank Reconciliation
Match your Exacc transactions with your bank statement line by line
How to Match Transactions Automatically
Use automatic matching to speed up your bank reconciliation process
How to Import Bank Statements
Import bank statements manually for reconciliation when live feeds are unavailable
How to Resolve Reconciliation Discrepancies
Identify and fix discrepancies found during bank reconciliation
How to Find Unmatched Transactions
Locate transactions that have not been matched during reconciliation
How to Reconcile Credit Card Accounts
Reconcile credit card statements and transactions in Exacc
How to Review Reconciliation Reports
Review detailed reconciliation reports to verify your accounting records
How to Set Up Reconciliation Rules
Create rules to automate the matching of recurring transactions
How to Schedule Regular Reconciliations
Set up a regular reconciliation schedule to keep your books up to date
How to Undo and Redo Reconciliations
Reverse or redo reconciliation entries when corrections are needed
How to Export Reconciliation Data
Export your reconciliation data for external review or record-keeping
How to Finalise Month-End Reconciliation
Complete and lock your month-end reconciliation to close the period
How to Access Reports Dashboard
Navigate the Exacc reports module and find the reports you need
How to Generate Profit and Loss Report
Create a profit and loss statement showing your income and expenses for any period
How to Generate Balance Sheet
Produce a balance sheet report showing assets, liabilities, and equity
How to Run Cash Flow Statement
Track cash movements in and out of your business with a cash flow statement
How to Create Trial Balance Report
Display all account balances to verify your books are balanced
How to Run Sales by Customer Report
Analyse your sales broken down by individual customer
How to Run Purchases by Supplier Report
Review your purchases and bills grouped by supplier
How to Generate Payroll Summary Report
Create a summary of payroll costs including wages, super, and PAYG
How to Schedule Automated Reports
Set up reports to run automatically on a regular schedule
How to Export Reports to Excel
Download your Exacc reports in Excel format for further analysis
How to Export Reports to PDF
Export your financial reports as PDF files for sharing or printing
How to Share Reports with Stakeholders
Share financial reports with clients, directors, or other stakeholders
How to Compare Financial Periods
Compare financial performance across different time periods side by side
How to Use Report Filters and Customisation
Filter and customise reports to show exactly the data you need
Understanding Report Metrics and KPIs
Understand the key metrics and KPIs available in Exacc financial reports
How to Add a New Project
Create a new project in Exacc to track work, time, and costs
How to Add a Recurring Project
Set up projects that repeat on a regular schedule
How to Manage Projects
Overview of project management features including tasks, budgets, and reporting
How to Search Projects
Search and filter your projects to quickly find what you need
How to Customise Project Dashboard
Personalise your project dashboard to show the information most relevant to you
How to Assign Project Manager
Assign a project manager to oversee and coordinate project work
How to Add a New Task
Create tasks within projects to break work into manageable steps
How to Add Tasks to Projects
Add and organise tasks within your project for team assignment and tracking
How to Add Due Dates to Tasks
Set due dates on tasks to manage deadlines and project timelines
How to Add Priority Levels to Tasks
Assign priority levels to tasks so your team focuses on what matters most
How to Track Project Progress
Monitor project completion, task status, and milestone achievements
How to Allocate Resources to Projects
Assign team members and resources to projects for capacity planning
How to Set Project Budgets
Define project budgets to track costs and profitability
How to Track Project Costs
Monitor actual costs against project budgets in real time
How to Invoice from Projects
Generate invoices directly from project time and cost records
How to Generate Project Reports
Create detailed reports on project performance, costs, and time
How to Archive Completed Projects
Archive finished projects to keep your workspace organised
How to Clone Existing Projects
Duplicate an existing project as a template for similar work
How to Set Up Project Milestones
Create milestones to mark key achievements in your project timeline
How to Collaborate on Projects
Work with team members on shared projects with comments and updates
How to Add New Compliance Type
Create custom compliance types to track your specific regulatory obligations
How to Create Compliance Type from Templates
Use pre-built templates to quickly set up common compliance types
How to Add New Compliance Record
Record compliance tasks and obligations as they are completed
How to Track Compliance Deadlines
Monitor upcoming compliance deadlines to ensure nothing is missed
How to Manage BAS Lodgement
Prepare and lodge your Business Activity Statement through Exacc
How to Prepare Financial Statements
Generate financial statements for compliance reporting and business review
How to Track STP Reporting
Monitor Single Touch Payroll reporting status and submissions
How to Manage Audit Requirements
Maintain the documentation and records needed for financial audits
How to Set Up Compliance Reminders
Create automated reminders for upcoming compliance deadlines
How to Generate Compliance Reports
Produce reports on your compliance status and obligations
How to Manage Regulatory Updates
Stay on top of regulatory changes and update your compliance records
How to Archive Compliance Documents
Store and organise completed compliance records for future reference
How to Set Up Trust Account
Initial setup and configuration of trust accounting in Exacc
How to Add Trust Account
Add a new trust account to manage client funds in Exacc
How to Create Trust Account Structure
Set up the structure of your trust accounts including ledgers and categories
How to Import ATO Report
Import ATO reports into your trust accounting records
How to Manage Trust Refunds
Process refunds from trust accounts to clients
How to Generate ABA Files for Trust Payments
Create ABA batch payment files for trust account disbursements
How to Add and Manage Trust Jobs
Create and manage jobs linked to your trust accounts
How to Manage Trust Transactions
Record and manage all receipts and disbursements in your trust accounts
How to Search Trust Transactions
Search and filter trust account transactions by client, date, or amount
How to Configure Trust Account Settings
Configure trust account settings including bank details and default accounts
How to Reconcile Trust Accounts
Reconcile your trust account records with bank statements
How to Generate Trust Account Reports
Create trust account reports for compliance and client reporting
About Exacc
Who are we exaccly?
Learn about Exacc — our story, mission, and what makes us different
Payroll & Compliance
Simplified Payroll and Compliance
How Exacc simplifies payroll processing and keeps you compliant with Australian regulations
Payroll & Compliance
Payday Super with Exacc
Everything you need to know about the Payday Super changes and how Exacc supports them
News
ATO Updates: Latest Changes to STP Phase 2 Requirements
Stay up to date with the latest ATO changes to Single Touch Payroll Phase 2 reporting
News
Budget 2026: Key Tax Changes for Australian Businesses
The key tax changes from Budget 2026 and what they mean for your business
News
Modern Awards Update: Recent Changes and What They Mean
Recent changes to Modern Awards and their impact on employee pay and conditions
News
Fair Work Commission: New Minimum Wage Determination
The latest minimum wage determination from the Fair Work Commission
News
SuperChoice Expansion: New Features and Updates
New features and updates to the SuperChoice platform for superannuation payments