Exacc Support
Exacc Support

How can we help you?

Search our knowledge base or browse categories

Featured Articles

Most helpful resources to get you started

Browse by Category

Find answers organised by topic

Quick Answers for New Users

Get started with Exacc! Here are the most common questions from new users

How do I start with Exacc?

Begin by signing up for an Exacc account and completing the Setup Wizard. This guides you through configuring your Chart of Accounts, GST settings, and financial year. Connect your bank feeds for automated transaction imports, add your contacts and products, then you're ready to create invoices and manage your business finances. The setup process is straightforward and designed to get you operational quickly.

Can I import data from my previous accounting software?

Yes! Exacc supports importing data from spreadsheets (CSV, Excel) and other accounting platforms. You can import your Chart of Accounts, contacts, products, opening balances, and historical transactions. Our import wizard makes the process simple, or contact support for assistance with large data migrations.

Does Exacc support Single Touch Payroll (STP)?

Absolutely! Exacc is fully STP Phase 2 compliant. When you process payroll, employee payment information is automatically reported to the ATO in real-time. This includes salaries, PAYG withholding, and superannuation. Exacc handles all STP reporting requirements, ensuring your business stays compliant with Australian tax obligations.

All Topics

Browse every help article by category

Invoicing & Payments

27 topics

How to Create a New Invoice

Create and issue professional invoices to your customers in Exacc

How to Create Invoice from Time

Generate invoices directly from tracked time entries and billable hours

How to View and Edit Invoices

Access, review, and modify existing invoices in your system

How to Send Invoices to Customers

Email invoices to customers with professional formatting and payment links

How to Duplicate an Invoice

Quickly copy an existing invoice for recurring billing or similar jobs

Invoice Settings and Configuration

Customise invoice templates, numbering sequences, and default preferences

How to Create a Credit Note

Issue credit notes for refunds, returns, or billing corrections

How to Manage Credit Notes

Track, apply, and reconcile credit notes against customer invoices

How to Add Line Items and Products

Add products and services with pricing, quantities, and tax details to invoices

How to Apply Discounts and Taxes

Configure discounts, GST, and tax calculations on invoices

How to Track Invoice Status

Monitor the invoice lifecycle from draft through to paid status

How to Add Payment Using Quick Payment

Record customer payments quickly using the quick payment option

How to Add Payment Using New Payment Form

Record detailed payment information and allocations using the full payment form

Where to Find Payment History

Access complete payment records and transaction history for your customers

How to Search Receivables

Find outstanding invoices and overdue accounts in your receivables

How to View Receivables Dashboard

Monitor outstanding balances and aged receivables at a glance

How to Configure Receivables Settings

Set up payment terms, late fees, and reminder schedules for receivables

How to Send Payment Reminders

Send automated reminder emails for overdue or upcoming invoice payments

How to Generate Aged Receivables Report

Create aging reports showing how long invoices have been outstanding

How to Apply Payments to Multiple Invoices

Allocate a single payment across multiple outstanding invoices

How to Record Partial Payments

Track invoices that are being paid in multiple instalments

How to Reconcile Customer Accounts

Match payments with invoices and verify customer account balances

How to Handle Overpayments

Manage situations where customers pay more than the invoice amount

How to Generate Customer Statements

Create statements showing all invoices, payments, and outstanding balances

How to Write Off Bad Debt

Properly account for uncollectible invoices and bad debt in your books

Creating Invoices on Mobile (Coming Soon)

Create and manage invoices on the go using the Exacc mobile app

Mobile Payment Recording (Coming Soon)

Record customer payments from anywhere using the Exacc mobile app

Accounting

20 topics

How to Connect Bank Account

Link your bank accounts to Exacc for automatic transaction feeds

How to Process Bank Feeds

Review and categorise transactions from your connected bank accounts

How to Manage Your Connections

View, update, and remove bank feed connections in Exacc

How to Add Bank Rule

Create automated rules to categorise recurring bank transactions

How to Change Bank Rule

Edit or update existing bank rules to reflect changes in your bookkeeping

What is Find and Update and How to Use It

Use Find and Update to bulk-edit transaction categorisations across your bank feed

How to Review Transactions

Review, approve, and manage transactions in your Exacc accounts

How to Add General Journal

Create manual journal entries to record accounting adjustments

How to Add Bank Transaction

Manually add transactions to your bank accounts in Exacc

How to Import Transactions Using CSV

Upload bank transactions from a CSV file when live feeds are unavailable

How to Convert PDF Statement into CSV

Convert PDF bank statements into CSV format for import into Exacc

How to Manage Previous Imports

View, review, and manage previously imported transaction files

What is Chart of Accounts and How to Manage It

Understand the chart of accounts structure and how to maintain it in Exacc

How to Add New Account in Chart of Accounts

Create new accounts in your chart of accounts for accurate bookkeeping

How to Reconcile Bank Accounts

Match your Exacc records with your bank statements to ensure accuracy

Understanding GST and Tax Settings

Configure GST rates, tax codes, and reporting settings for your business

How to Attach Receipts to Transactions

Upload and link receipts and documents to individual transactions

Multi-Currency Transactions

Manage transactions in foreign currencies with automatic exchange rate conversion

Creating Recurring Transactions

Set up automatic recurring transactions for regular income and expenses

Month-End and Year-End Closing

Complete month-end and year-end closing procedures to lock your financial periods

Bills & Payables

17 topics

How to Configure Bills Settings

Set up default accounts, numbering, and preferences for your bills

How to Create a New Bill

Enter and record supplier bills and invoices in Exacc

How to Manage Bills — Overview

Navigate the bills dashboard and understand the main bill management features

How to Edit a Bill

Modify an existing bill to correct errors or update details

How to Duplicate a Bill

Copy an existing bill to quickly create a similar one

How to Delete a Bill

Remove an incorrectly entered bill from your records

How to Add Line Items to Bills

Add products and services with costs and account codes to your bills

How to Apply Discounts and Taxes to Bills

Apply supplier discounts and configure GST on your bills

How to Track Bill Status

Monitor bill status from draft through to fully paid

How to Add Quick Payment for Bills

Record a supplier payment quickly using the quick payment option

How to Add New Payment for Bills

Record detailed payment information for bills with full allocation options

Where to Find Bill Payment History

Access a complete record of payments made against your bills

How to Search and Filter Bills

Search and filter your outstanding bills and payable accounts

How to View Payables Dashboard

Get an overview of your outstanding bills and supplier balances

How to Generate Aged Payables Report

Create aging reports showing how long bills have been outstanding

How to Process ABA Batch Payments

Create and process ABA batch payment files for multiple supplier payments

How to Reconcile Supplier Accounts

Match bills and payments with supplier statements to verify balances

Reports

15 topics

Projects

20 topics

How to Add a New Project

Create a new project in Exacc to track work, time, and costs

How to Add a Recurring Project

Set up projects that repeat on a regular schedule

How to Manage Projects

Overview of project management features including tasks, budgets, and reporting

How to Search Projects

Search and filter your projects to quickly find what you need

How to Customise Project Dashboard

Personalise your project dashboard to show the information most relevant to you

How to Assign Project Manager

Assign a project manager to oversee and coordinate project work

How to Add a New Task

Create tasks within projects to break work into manageable steps

How to Add Tasks to Projects

Add and organise tasks within your project for team assignment and tracking

How to Add Due Dates to Tasks

Set due dates on tasks to manage deadlines and project timelines

How to Add Priority Levels to Tasks

Assign priority levels to tasks so your team focuses on what matters most

How to Track Project Progress

Monitor project completion, task status, and milestone achievements

How to Allocate Resources to Projects

Assign team members and resources to projects for capacity planning

How to Set Project Budgets

Define project budgets to track costs and profitability

How to Track Project Costs

Monitor actual costs against project budgets in real time

How to Invoice from Projects

Generate invoices directly from project time and cost records

How to Generate Project Reports

Create detailed reports on project performance, costs, and time

How to Archive Completed Projects

Archive finished projects to keep your workspace organised

How to Clone Existing Projects

Duplicate an existing project as a template for similar work

How to Set Up Project Milestones

Create milestones to mark key achievements in your project timeline

How to Collaborate on Projects

Work with team members on shared projects with comments and updates

Still Need Help?

Our support team is here to assist you with any questions